1. General Questions
What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping and returns, so you can try our products risk-free.
2. Products Questions
How to choose a glove size?
To choose the right glove size, visit our Gloves sizing chart If you have doubts about choosing the size of gloves, we recommend taking them a size larger.
Can Workout Move gloves be used for dynamics in Calisthenics?
Yes, we specially developed our gloves for Calisthenics and Street Workout. Our gloves can be used not only in dynamics, but also in numerous other exercises. We can safely say that our Workout Gloves can be used in other sports, as we have personally verified this during many years of tests. If you still have doubts about this, you can take a look at our social networks and see how hundreds of athletes are using our products in their workout.
How can I find out when the product size I want will be back in stock?
As soon as products arrive at our warehouse, they are immediately updated on the website. If you would like to know the specific time of availability of a product, you can write to us by email workoutmoveteam@gmail.com indicating the product and size you are interested in.
3. Account Questions
Resetting Your Password
If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.
Changing Your Login Email Address or Password
You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.
4. Order Questions
Tracking an Order
You can track the status of your order online at workout-move.com. Click on Track Order at the top of the page to see your Recent Orders. Click on the order number for the shipment that you would like to track, and a detailed order information page will be displayed. A tracking number is located to the right of the ship-to address and under the shipping method. Click on this number to view detailed tracking information. You can review the tracking history and the estimated date of delivery. Please estimate 1 - 3 business days from the time your order has shipped.
Order Statuses:
Order Submitted - "Placed" Once you have placed your order on Workout Move and your credit card has been authorized, your order status will appear as "Placed."
Order Processing - "In Progress"
Once you have placed your order, it will be sent to our warehouse to be processed and packed for shipment. During this time, your order status will appear as "In Progress." Please allow 1 - 2 business days for the order to be processed and prepared for shipment.
Order Delivery - "Shipped"
Once we have assigned a tracking number to your order, and it has left our warehouse, the order status will appear as "Shipped."
Canceling or Modifying an Order
Before you place your order, you can view the contents and the total amount in your shopping basket. To change your order information, please contact us by email workoutmoveteam@gmail.com. If you would like to cancel your order, most orders can be canceled up to an hour after being placed. To check the status of an order, check the Order Details page.
Partially Canceled Orders
If an item in your order is out of stock after your order has been placed, the out of stock item will be canceled from your order, and you will receive notification via email. All in-stock items in your order will be shipped. If the initial order you placed met the 75€ minimum free shipping threshold, but part of your order was canceled by Workout Move, the order will still ship for free. If you would like to be notified when the item is back in stock, please visit the product page and sign up for the "Email when in stock" alert.
5. Contact Questions
Chat with us
Representatives are available:
MON-FRI: 10:00-18:00 (GMT+2)
If we cannot answer you within 5 minutes, then you can write to us by email workoutmoveteam@gmail.com
Even if you've only reached out to us via chat and then move on, rest assured you'll receive a response to your query via email, using the address you provided.
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